SO-LEAD COURSE CATALOGUES

Featured Learning Plan: Customer Service Essentials

Exceptional customer service is more than just responding to requests—it’s about building lasting relationships, understanding customer needs, and delivering solutions effectively. This learning plan equips your staff or teams with the skills to handle customer interactions confidently, patiently, and efficiently. Through these courses, they will:

• Develop a holistic approach to customer service
• Master active listening and customer engagement techniques
• Learn how to prioritize and manage time effectively
• Enhance your ability to handle complaints and find solutions
• Adopt a structured customer service process for success

Library Topics

Looking for something else? Aside from learning plans, we also have curated library topics in SO-LEAD that team members can access anytime:

• Academy for Financial Services & Lending
• Academy for Retail
• Academy for Tech & Digital
• Leading Others
• Leading the Business
• Self-Leadership
• SO Playlist - Artificial Intelligence
• SO Playlist - Workplace Wellbeing

We also have course catalogues that are updated regularly for you to explore the full range of learning opportunities available in SO-LEAD. You can download are course catalogs here.

If you want a learning plan or courses to be assigned to your team members, you may contact the L&D team at learn.so-lead@satelliteoffice.com or Helen, our L&OD Director, at helens@satelliteoffice.com.