AU (March 25 - STAFF) SO LEAD Curated Content

Featured Learning Plan: Customer Service Essentials

Exceptional customer service is more than just responding to requests—it’s about building lasting relationships, understanding customer needs, and delivering solutions effectively. This learning plan equips you with the skills to handle customer interactions with confidence, patience, and efficiency. Through these courses, you will:

• Develop a holistic approach to customer service
• Master active listening and customer engagement techniques
• Learn how to prioritize and manage time effectively
• Enhance your ability to handle complaints and find solutions
• Adopt a structured customer service process for success

Library Topics

Looking for something else? Aside from learning plans, we also have curated library topics in SO-LEAD that team members can access anytime:

• Academy for Financial Services & Lending
• Academy for Retail
• Academy for Tech & Digital
• Leading Others
• Leading the Business
• Self-Leadership
• SO Playlist - Artificial Intelligence
• SO Playlist - Workplace Wellbeing

If you or your team is interested in a learning plan, feel free to contact the L&D team at learn.so-lead@satelliteoffice.com.